FAQ
FREQUENTLY ASKED QUESTIONS
Getting Started
Where are you located and is there parking?
We're located at 140 South Arthur Street, Suite 400, Spokane, WA 99202. We're on the fourth floor; take the elevator to Suite 400. Parking is available in the lot adjacent to the building. If you have trouble finding us, call us at 509-532-8855 and we'll help you get here.
Do you provide DUI evaluations?
Yes. We provide court-recognized DUI and substance use evaluations for clients referred through the legal system, as well as for individuals seeking an evaluation on their own.
Do you accept self-referred clients?
Yes. You don't need a court order to receive an evaluation or begin treatment. Many of our clients come to us on their own.
What should I bring to my evaluation?
Please bring a valid photo ID, any legal paperwork from your probation officer, attorney, or the court, your insurance card if you're using insurance, and your intake packet if you were able to complete it beforehand. If you haven't completed the packet yet, plan to arrive about an hour early.
How long does an evaluation take?
Most evaluations take between one and two hours.
What happens after my evaluation?
Your counselor will complete a written assessment using standardized criteria to determine whether treatment is recommended and, if so, at what level of care. You'll receive a written report for your records, and a copy can be sent directly to your attorney, probation officer, or the court. If treatment is recommended, we'll work with you to get scheduled promptly.
Is there a waitlist?
We typically do not have a significant wait for new clients. Contact us to schedule and we'll get you in as quickly as possible.
Can I choose my own counselor?
We'll do our best to accommodate preferences. Availability varies depending on current caseloads, but if you have a specific request or concern, let us know when you contact us and we'll work with you.
I'm currently in treatment somewhere else. Can I transfer to Gateway?
Yes, transfers are possible. Contact us to discuss your situation and we'll let you know what the process looks like. In most cases we'll need records from your current or previous provider, and we'll coordinate with any courts or referral sources involved.
Treatment
What types of treatment do you offer?
We offer several levels of outpatient care depending on your needs:
- Intensive Outpatient (IOP): Multiple group sessions per week plus individual counseling, for clients who need more structured support
- Standard Outpatient: Individual and group counseling tailored to your treatment plan
- Recovery Maintenance: Ongoing support groups focused on relapse prevention for clients in later stages of recovery
- Continuing Care: Lower-frequency sessions for clients transitioning out of more intensive treatment
How long does treatment take?
It depends on your level of care and individual progress. A standard outpatient program typically runs several months. Intensive outpatient is more structured and may be shorter in duration but more intensive week-to-week. Your counselor will work with you on a treatment plan that reflects your goals and any court requirements.
Do you offer treatment for deferred prosecution?
Yes. We provide structured treatment that meets Washington State deferred prosecution requirements and maintain documentation for courts throughout the process.
Do you offer telehealth appointments?
Yes. While evaluations are required to be completed in person, other appointments can be conducted via telehealth if allowed in your treatment plan.
What if I need a higher level of care than you offer?
Gateway provides outpatient services, including Intensive Outpatient (IOP). We do not offer residential treatment, inpatient care, or medical detox. If your evaluation indicates you need a higher level of care, we'll be honest with you about that and help connect you with providers in the area who can meet those needs. Your safety and appropriate care come first.
What happens if I miss an appointment?
Contact us as soon as possible so we can reschedule and keep you on track with any court or treatment requirements. For clients with legal obligations, missed sessions can have consequences and reaching out promptly gives us the best chance of helping you stay compliant.
ADIS
What is ADIS?
ADIS (Alcohol and Drug Information School) is an eight-hour educational course recognized by Washington State courts. It's available to both court-ordered and self-referred clients. We offer it the third Saturday of every month.
Will my insurance cover ADIS?
No. Because ADIS is considered an educational program rather than medical treatment, insurance does not cover it.
What does ADIS cost?
ADIS costs $115. There is no reduced rate for this class and since insurers consider this class educational and not treatment, your insurance will not pay for the class.
Insurance and Payment
Do you accept insurance?
Yes.
We are currently in-network with:
- Aetna
- Kaiser Permanente
- Kaiser Permanente Medicare Advantage
- Premera Blue Cross
- Regence Blue Cross
- Coordinated Care (Medicaid)
- Ambetter
- Cascade Silver
- LifeWise
- First Health
- Asuris Northwest Health
If you don't see your insurance listed, contact us and we'll verify your eligibility and benefits. You can call us at 509-532-8855 or email billing@gatewaycounseling.net.
How do I pay for my appointments?
We offer several convenient options:
- Online through our secure client billing portal
- By phone at 509-532-8855
- In person at your appointment
Do you offer payment plans or reduced rates?
Yes. We offer a reduced rate application for clients who cannot afford our standard self-pay rates. Spots are limited and approval is not guaranteed, but we encourage anyone with financial concerns to ask. The reduced rate application does not apply to ADIS courses.
Confidentiality
What information is shared with the court or probation?
We understand this is an important concern. In general, your treatment records are confidential and protected under both state and federal law. However, when you sign a release of information, we can, and in some cases are required to, share specific information with courts, probation officers, or attorneys. This typically includes attendance, compliance with treatment requirements, and progress. Your counselor will review what is and isn't shared before you sign anything.
Will my employer find out I'm in treatment?
No. We do not share your information with employers or anyone else outside your care team without a signed release from you.